Xfinity customer service account. Please let us know after how things went.

Xfinity customer service account Bookmark this page for easy access in the future. net email instead of gmail. Store: Visit an Xfinity Store near you. Oct 22, 2024 · I did not log into my Comcast email account for apparently over 12 months, however, I never received an email to my secondary email address on my account advising that my Comcast email would be terminated for inactivity. Oct 7, 2021 · We can certainly help with your questions about the equipment that was delivered along with the service interruptions @user_e16148. Nov 22, 2023 · Confirm your email and billing addresses and choose if you want to enroll in the basic Seasonal Internet Service or the upgraded Seasonal Internet Access plan, then click CONTINUE. Dec 24, 2023 · Hello @user_c1pv11, and thank you for reaching out with your login concern for your current account. May 23, 2022 · Hi - I've had Comcast internet since 2002, and need to add a residential location while leaving the primary location active. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. If you don’t have an account, you’ll see a message to visit an on-screen URL. I am only able to see one seasonal order. Philadelphia, PA . Mar 27, 2024 · Hello there @user_46db5f!Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to discuss your account. This number is available 24/7 and will connect you with a representative who can assist with a variety of inquiries ranging from billing issues to technical support. Jun 29, 2023 · Customer Service. 0 CCMike1 Oct 28, 2024 · Please send us a direct message with your full name and complete service address to “Xfinity Support”. May 15, 2022 · @user_8eb1c4 Thank you for reaching out to the Digital Care Team. When I log in, none of my account information shows. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. 56 posts. Learn more about enrolling in the Seasonal Convenience Plan from Xfinity. Feb 10, 2022 · Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance. By Phone at 1-800-xfinity (automated prompts) using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U. I'm now in a new place and I'm trying to get internet again but it says my account is no longer active and to contact the account owner (being myself) I've had no luck with customer support chat, and will be calling customer support during operating hours. " Please add your full name and service address to help us locate your account. Nov 11, 2024 · To link several Business accounts to one main profile on Xfinity, follow these steps: Accept an invitation from the Primary user of the account. Do I need to reset my account information? Learn how to view your Xfinity account’s billing statement history. Jun 4, 2023 · I just started my service with xfinity and i received and email to confirm my email and now every time i log in, no matter the browser, i am instantly logged out. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. Xfinity has 314 locations on Yelp across the US. In the 'To' line, type "Xfinity Support" there. @user_vycku1 Thank you for your post. i have called 809 Xfinity, no help. When it comes to contacting Xfinity customer service, there are several options available. xfinity. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. Jun 7, 2019 · When experiencing a problem with your service, Xfinity customers can now schedule their own appointments using the My Account app, on their mobile device or online. Mar 8, 2023 · I am a live person and can help you via Forums. Dose your past account show as active still? To help with switching between accounts, Xfinity created an awesome Walkthrough that you can use a guide to see the steps. If you are having an issue with Nov 1, 2023 · We can certainly have a look into the bill from the old account and see why you may be having issues logging in. 00 to my account. com, and entered the card number and created an account with my email (a gmail email). Nov 22, 2024 · You can also sign into your account with your personal email address or your Xfinity ID. This line is available 24/7 for general inquiries including billing questions, service issues, technical support, and more. By understanding the different contact options available – customer service, technical support, sales, and billing/account – you can ensure that your questions are answered promptly and Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 2023. I have been on the phone for a collective two hours with customer support and escalations, With absolutely no resolution. I immediately caught this and started (another) customer service online chat. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. net email and access helpful links to manage your Xfinity account. com. Press Enter to send it Oct 17, 2024 · 1. The official website is xfinity. She stated that if we switched mobile service from Xfinity residential to Comcast Business, my company would pay less per month for both internet and mobile service. And the "schedule a call back" function is broken. 1284 posts. Learn how to sign in to your Xfinity account to pay your bill, manage your features, and more. Feb 1, 2024 · I have been trying to speak to a human customer service rep for about a week now with no success. You may use our Xfinity Assistant here to chat with a live agent 24/7. I've gone ahead and Learn more about viewing your account information, such as your Xfinity ID, service address or account number using the Xfinity app. The most convenient way to get in touch with a representative is by using the Xfinity My Account app. We're unable to provide account numbers. I called several times and eventually they gave me a deal of $66 a month just for Internet. Jun 24, 2022 · 3. Went to one of your stores and they said former owner of my phone number had Spanish as a default an Aug 15, 2024 · Thank you, @user_eac168 for that information. Feb 26, 2024 · To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. You need to log out of one account and into the other account. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Type your message in the text area near the bottom of the window. your account needs some attention. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window Jan 20, 2024 · As part of the Digital Care Corporate Team we can provide assistance here as well. Call this number to contact Xfinity support. 19467 posts. Get in touch with Comcast Business. It then demanded a verification code that was sent to my email, but a comcast. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. - Please note that you'll have the option to sign up for ESPN+ as an individual subscription, or for the Disney+, ESPN+ Hulu bundle. - Follow the prompts on your computer, laptop or mobile device to sign up for an ESPN+ subscription service. However i needed to also keep internet service at my old address form a few months and therefore kept service to that address active. To do so, click on the direct messaging icon located at the top right of this forums page. We only allow one account per residence. Xfinity Community Forum. Aug 30, 2023 · When making the phone call to Comcast Xfinity's customer service at 1-800-XFINITY (or 1-800-934-6489), you’ll be prompted with automated menus. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. com to login to your account. Here's the detailed steps to direct message us: • Click "Sign In" if necessary Mar 19, 2022 · When I call customer service (800) 266-2278 it’s in Spanish with no option to switch to English. A drop-down list appears. Read below to see the top rated Xfinity businesses on Yelp and their customer service rating. When I received my bill for January, I realized that I was being charged for both my new address and a balance transfer for my previous account address as well. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Aug 29, 2024 · • The "To:" line prompts you to "Type the name of a person". Disabled and Xfinity won't let me pay my bill Dec 17, 2024 · user_tt8bxl Our only number to get to a phone agent is 1 800 Xfinity, but we can help you with your question here. " 1 day ago · I then canceled my account while on the phone with a rep who ensured me that the account would be canceled with no early termination fees. The scammer asked about my information and I think I already told them. I established an Internet service account with Xfinity to commence on October 17, 2023, the date I moved into a Dec 9, 2024 · Hey there, user_08jwm3, thanks for reaching out through Xfinity Forums regarding your billing details. The rating indicates that most customers are generally dissatisfied. We would be happy to take a look at your account to ensure you are getting the best value for your services. com on your computer, tablet, or smartphone. Jan 20, 2024 · They would visit the nearest store to do the return. Zero service, no accountability, a monopoly that blocks competition in the area. You can find your Comcast account number online or in the Xfinity app. Mar 10, 2024 · I canceled the service and let xfinity know the situation. To do so, click on the chat icon located at the top right of this forum's page. com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370 I am an Official Xfinity Employee. Mar 7, 2022 · Hi, thank you for reaching out to our Xfinity Forums. Jun 27, 2023 · Contacting Xfinity Customer Service. 6 days ago · The "To:" line prompts you to "Type the name of a person". Mar 3, 2024 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you have an account it would be closed and put in the property owner's agreement. Oct 8, 2024 · To move forward, we need to verify Your Xfinity account. Please let us know after how things went. Jun 3, 2022 · I am getting Ref Code 3007. If you have questions about your services, we're here to answer them. Online: Visit xfinity. Looking to change or cancel NOW Internet? Get the most out of Xfinity from Comcast by signing in to your account. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Oct 21, 2022 · The concern is not "Xfinity App" help related. Sign-In and Account Management. Towards what end I can't imagine. Jul 24, 2022 · The "To:" line prompts you to "Type the name of a person". Find the best deals, add-ons, and plans for your needs, or get help from Xfinity experts anytime. Call us at 1-800-XFINITY(934-6489) and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U. We can take care of everything right here through our platform. Dec 10, 2024 · user_xpg4r3 My team can help you with your account concerns today. Nov 26, 2024 · One of the most direct ways to get in touch with Xfinity is by calling their customer service line. I checked today and it shows my account as still active and that I will be charged for the next billing cycle. Nov 14, 2024 · If Xfinity will not add the card Xfinity sent to my account, then I say you are not supporting the CC you sent to me on Aug. If the personal email or mobile number matches the Xfinity ID, choose to link accounts or create a new profile. Support: Xfinty Support page. Understand data usage and notifications, and making payments on your XFINITY Mobile account. Xfinity Assistant - Get 24/7 assistance for your questions Mar 6, 2024 · Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. Does your condo already have the equipment? Since the HOA is the account holder and decides what plans the units get. This is the kind of corporate behavior that enrages consumers. The Use a different email option lets you use an alternate email address for contact. 2. Xfinity For full functionality of this site it is necessary to enable JavaScript. Our team is here to help. Learn about reporting issues with your Xfinity services. Jun 3, 2024 · Learn more about the different functions available for an Xfinity Email address. I agreed and signed the documents. To send a "Direct Message" message: Click "Sign In" if necessary. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Please advise how I can speak to a human. " Customer Service. An official employee, such as myself or whoever is first available, will Learn about your rights as an Xfinity customer and the various ways to contact their support team. Resolve Xfinity issues without needing a phone call. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 26th. If you prefer to speak over the phone you can call us at 1-800-Xfinity (800-934-6489). Get the most out of Xfinity from Comcast by signing in to your account. If anyone can recover it, this would be the team. Go to Account Even more ways to pay Sep 26, 2023 · To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. After that, the automated voice will push you to go 4 days ago · I was call by someone claimed to be from Xfinity last Friday 1/3/2025. After, they could sign up for their own account, and walk out with their own equipment. Jul 20, 2023 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. We are happy to help! Jun 29, 2023 · Hey @user_7d5edd,. 1 May 13, 2024 · I literally just signed up. Press Enter to send it. plugged/unplugged, checked connections 2x. There are a variety of ways to get in touch with a Comcast specialist. They eventually remediat Learn how to change the security question and answer for your Xfinity Voice service. Here's the detailed steps to direct message us: Sign in to Xfinity to access your services, stream shows, pay bills, and more. Here's the detailed steps to direct message us: Sign in to Xfinity to access and manage your services, stream shows, pay bills, and more. To send a "Direct Message" message: Click "Sign In" if Sep 18, 2023 · You have reached the Xfinity experts who can certainly assist you with all things Xfinity @IllegalCrib4. Apr 4, 2021 · Hello, @user_b2a0b7! I'm sorry to hear you are running into issues accessing your information for your Xfinity Prepaid account. They would have their own service within a couple of hours. com, click the Account icon in the top-right of the home screen and then click Check Email. Oh, and we also need to then spilt the accounts, on account of now being divorced. Xfinity is popular for Professional Services, Internet Service Providers, Home Services. Could you assist? Device: ASUS CMAX6000 There are multiple ways to pay your Xfinity bill: Through your Xfinity account in a web browser. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you? At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. Accessibility. But I signed up and selected the service and equipment to be shipped. It's really quite strange. 5. How do I access the two seasonal hold orders? You have two account numbers. Receive the invitation via email, text message, or both. The quickest way to access your Xfinity Email is by visiting connect. Discover how to manage your services, update passwords, pay your bill, view statements, and more. Jun 13, 2023 · You can set up service/ start a new account at xfinity. Dec 10, 2024 · I never received a account number and can not pay my bill 2 days ago · I had Diamond status before moving to a different house recently but I have kept the same internet plan. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. • Type your message in the text area near the bottom of the window • Press Enter or tap the > icon to send it Nov 16, 2024 · user_nasg3y - Hello and thank you for joining the Xfinity Forums community. They will have you verify your identity, then help with the reset. Check out your account online, download the Xfinity app, or say “my Account” or “Pay my bill” into your Voice Remote. Mar 6, 2024 · You may use our Xfinity Assistant here to chat with a live agent 24/7. Oct 22, 2024 · You can reach them by calling our Customer Service Team at: 1-800-266-2278, but asking to speak with CSA about your email. Find help & support articles, chat online, or schedule a call with an agent. The number you are looking for is 1-800-Xfinity, but as I mentioned we can address your service and billing related questions on our end. After spending over 5 hours trying to activate the the prepaid account I was finally told I had to close the inactive account before I could start a new prepaid account. Now I have 2 equipment’s and it’s not provisioned on the account. Past accounts will remain linked, but you can toggle between accounts. Please let me know if this helps! Jan 2, 2025 · I recently went to pay my bill and to my surprise I found out that there are two accounts under my name with two different service addresses. This app allows you to manage your account and troubleshoot issues from your smartphone or tablet. I'm happy to help. The next day I thought of going into a store and talking to one of your employees at 3128 N Ashland Ave, Chicago, IL 60657. I want to start a pre-paid internet account at this home while it while it is vacant. To that end, we can send a text message with a 15-minute time-sensitive verification code to the primary phone number on file. Sep 11, 2024 · PLEASE HELP!! Hi, could someone help me with reactivating my Xfinity account? I'm moving into a new apartment and need to reactivate my internet service in the new place. Hi Xfinity team! I need to unregister the ASUS modem that is currently registered to my account so that I can give it toy neighbor who is signing up for Xfinity internet. Dec 9, 2021 · @user_8b556c Hello and thank you for reaching out over our Xfinity Community Forum. Learn more about the impact to an Xfinity Mobile customer’s account when they move or 13 hours ago · Customer care raised a replacement device request. Apr 8, 2024 · Obstructive customer service practices: The lack of a direct channel for escalating complaints and the ineffective chat support system suggest Xfinity may be intentionally making it difficult for customers to effectively voice and escalate their concerns. Oct 17, 2024 · Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Verify your billing address. Contact Customer Service at (800) 391-3000. Once you are logged in, you can change your personal cell phone number associated with your Xfinity ID. st/35Dr7MH. Dec 13, 2024 · @user_m41s90 A blue screen on your Xfinity TV usually indicates a problem with the signal connection, most likely due to loose cables, incorrect TV input selection, or issues with the resolution settings on your Xfinity box, requiring you to check all connections, ensure your TV is on the right input, and potentially adjust the video resolution settings on your Xfinity device. Jan 9, 2022 · Moved Service, new account number, old account still being billed I moved from an apartment into a new house in the middle of December and set up the move through Xfinity. We greatly appreciate you leaving your feedback and experience. Contact Xfinity for information about internet plans, upgrading your plan, and technical support. I was in something and didn't think about it and pay for it, then I realized it's a scam. ive tried looking up my xfinity user ID with my phone Dec 23, 2024 · Upon activation of my Xfinity Internet plan, I was immediately charged $2525. To set up Netflix through Xfinity, follow these steps based on the provided information: Nov 12, 2024 · The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. The mission statement of Xfinity states the companies goals for customer service; from my problem and it appears many other listed on this forum, your company is nowhere near the goals of that statement. We definitely do not want to lose you as a customer. Customer Care: Comcast Customer Care is available by… Visiting xfinity. Every time I click on anything within the account I get the message "Looks like you can't make changes to this plan. Contact the account owner for details. Both have schedules for seasonal holds. Nov 8, 2024 · "Access your Xfinity Email account. Oct 7, 2023 · I apologize to hear that you would like to close your account and would certainly hate to see you go. It may sound paranoid, but, I suspect someone is trying to impersonate me in order to hijack my account. If you would like to double-check your plan or there is anything else can assist with your account please feel free to send us a direct message with your full name and service address. Jan 17, 2024 · I've contacted Comcast three separate times to cancel her account (including the "bereavement support page" that makes you upload a death certificate or driver's license, the online chat, and the phone). S. Xfinity My Account App: For Apple and Google devices. But I've used my Comcast email address for 20 years and I'd really like it attached to my account at the new location, not the old location. Let me know if you have any questions. They continue to charge her and I even received a new bill today. i have restarted the box 2x. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The activation is by way of our Xfinity app, and would be simple. Access online tools for shopping, customizing, and getting support for your XFINITY services. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New Jan 5, 2022 · Thank you for choosing to work with us here online for account support. I went to xfinityrefunds. They also have us who could assist if they had trouble. An "Xfinity Support" graphic replaces the "To:" line. Sep 29, 2024 · Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Here's the detailed steps to direct message us: • Click "Sign In" if necessary Find Xfinity Customer Service numbers and other contact information. Thus I did research in the community and I have made my mind up that I no longer want to be an Xfinity customer. ** also when calling customer care AI IVRs are irritating and waste the customer time. You would want to use the Change a Mobile Contact Number section. From the More tab in the Xfinity Home app, click Chat with an Agent. com, or we would be happy to assist you! To send a "Direct Message" message: Click "Sign In" if necessary; Click the "Direct Message" icon; Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which Jul 20, 2024 · So after talking to your customer service representatives for over 45 minutes and no one was able to assist me after Xfinity made a mistake by canceling the wrong account. I haven't been able to do this in the Xfinity app. Nov 10, 2024 · Customer service reps (internet essentials rep, retention dept rep, tech support rep, fraud security dept level 2) were unable to cancel the unauthorized second internet line account because they couldn’t contact that person through the phone numbers on the unauthorized account (no email on the account either) to confirm their address. Dec 19, 2023 · Knowing which Xfinity phone number to call for different inquiries is essential for efficient communication with their customer service representatives. I was paying close to $100 a month. To find your email on xfinity. We are so glad to hear from you and happy to help in any way that we can to get things squared way for you. If your primary phone number on the account is not capable of receiving text messages, we can send an email with a verification code to the primary email on file. Oct 30, 2024 · I’d like to help connect you with a member of our team to review the billing details and resolve this issue. Jun 10, 2024 · I was contacted by a sales rep in March to renew a 2-year agreement. If the primary user on your account does not have a backup email address or mobile phone, then you will need to call 1-800-XFINITY and have them transfer you to the Customer Security Assurance team for a password reset. Nov 21, 2020 · When she signs up for her own account for the new location, normally, it seems that Comcast automatically assigns the account holder's name as the primary user's email address, i. Usually you can add bolt-ons like premium networks (HBO, Showtime or a Sports package) on your own. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. An official employee, such as myself or whoever is first available, will Oct 17, 2024 · I pay $115 per month for internet and Xfinity won't even tell me when they are going to restore my service, which I count on for my job. I was offered a promotion but need to pay in Target Gifitcard first. Thank you for taking the time to visit our Xfinity Community Forums support page. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Feb 6, 2024 · I am moving to a new address and needed to start internet service there so i opened up a new account at the new address. On all three occasions I had NOT had any contact with customer service. Your location may be eligible for Comcast Business account which would be separate from your Xfinity Residential services. The most straightforward way to reach Xfinity is by calling their main customer service number at 1-800-XFINITY (1-800-934-6489). This article provides helpful information about Xfinity features, billing, and rental equipment when canceling Xfinity services. Mar 14, 2023 · Once there, you can direct your messages to "Xfinity Support. The Comcast Business Team can be reached at 800-391-3000. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Nov 15, 2024 · Instead, type Xfinity Support there. As you are typing a drop-down list appears. When using the interactive troubleshooting guide on the My Account app a Premise Health Test will automatically run. As this involves personal account information, we would need to speak with you privately. e. bank. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. To send a direct message: Make sure you are signed in here in the Xfinity Forum. They can be reached directly at 1-855-75-PREPAID (1-855-757-7372. Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1. Please let me know if you are able to get that updated. I have never opened a comcast email. Get online support for Xfinity products & services. when i try to log in on the app i am met with You signed in successfully, but you must be an Xfinity user to enjoy this service. I cannot figure out how to get the account cancelled. Mar 30, 2024 · - Create an account. Get online support for Xfinity products & services. First, they’re going to ask you to enter in your ZIP code, account number, or phone number, or ask you to indicate that you’re a new customer. Jul 9, 2024 · To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. The Xfinity Assistant directs me to the help number (800-934-6489), and when I get through the prompts on that they send me back to the Xfinity assistant. Mar 10, 2024 · To sign into your Xfinity account, The phone number for Comcast customer service is 1-800-Xfinity (800-934-6489). com to make an Xfinity bill payment online; Download the Xfinity My Account app to make an Xfinity bill payment via mobile; Visit an Xfinity location using the Xfinity store locator to pay your Xfinity bill in person You can also visit a local Xfinity Store to cancel your Xfinity service in person. Looking to schedule a callback? You can save time with the Xfinity Assistant! Get help now. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop. The level of service depends on the agreement. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca. ) May 28, 2023 · The other account is the account I had at my previous home. Nov 15, 2024 · Hello @rie02151, thank you for taking the time to reach out on social media. To do so, click on the chat icon located at the top right of this forums page. When it comes to a bulk account, the agreement between the bulk account owner and Xfinity is processed for all apartments within the community. There are a few ways to check the status of a service interruption, my favorite one is our Xfinity MyAccount app and you can also sign up for a text alert that will alert you once the issue has been resolved. Learn how to manage your personal information, preferred contact methods, and more. Do I have to file another complaint to work with someone that is actually customer focused? Nov 25, 2024 · @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. Oct 31, 2020 · Comcast has the worst customer service I have ever experienced. • Select "Xfinity Support" from the list. customer care asked to goto Xfinity store to get the old equipment from the account but they redirected me to call customer care. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. We can help you out with this! Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full May 13, 2024 · I received a letter saying I got a refund from XFinity loaded on a Mastercard debit card. Jun 24, 2022 · If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums. Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Oct 28, 2023 · Need to Remove Modem from my Account. The primary contact phone number for residential customers is 1-800-XFINITY (1-800-934-6489). From what you mentioned, it sounds like your user ID log in wasn't linked to the new account when you moved, or you didn't do a transfer of service. Learn how to add a new line of service to your Xfinity Mobile account. Pay your bill, get support, or connect with an agent with Xfinity Assistant. Thank you for your post. Aug 4, 2021 · On at least three occasions this summer I have received sms messages from Xfinity asking me to rate my experience with customer service. There are a number of ways you can reach customer and technical support: Phone: 1-800-XFINITY (1-800-934-6489) Chat: Chat with an Xfinity agent. Find a store. If this is regarding an issue specific to your account, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look May 31, 2024 · If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it Jan 3, 2025 · 3. , her email address would end up the same as the secondary user's name she has on my account. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. Nov 26, 2024 · Call the Main Customer Service Number. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Plan & Billing. Nov 11, 2024 · We can actually help you with all of your account needs right here on the forum. Jul 2, 2024 · Thank you for your feedback, user_tqaslp. They can provide you the details to use their internet service and/or you can use any of the 8 millions hotspots we offer nation wide by signing in with your existence credentials. The Xfinity Prepaid service is supported by a specialized group that can help answer your questions and provide additional assistance. Jun 26, 2024 · I have been an Xfinity customer for a very long time and once I canceled my TV my Wi-Fi went up tremendously. Feb 20, 2024 · The information you have received is true, each residential location or address can only have one Comcast cable drop, and one Xfinity Residential account. Jul 5, 2024 · Call Xfinity customer service at 1-800-Xfinity or (800) 934-6489) EST to pay your bill by phone; Visit www. Quickly and easily sign in to your comcast. I have been trying to reach a live person to talk to and have not been able to. 3. I have been at my current address for over 30 years and have never, ever requested a second account. Aug 31, 2023 · I have two home accounts, one for my home address and one for my summer address. Dec 18, 2024 · It could be that your previous account is showing because it's linked to your profile. We would like to show you a description here but the site won’t allow us. rthgvo rhdtydk fmhtqx aedvi utkhe rpdbjs zssrr yqs nmir ojqhd